Remote Patient Access Specialist

Intermountain Healthcare Inc.; Topeka (KS); Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Benefits Eligible

Job summary

Intermountain Health is seeking a Patient Service Representative (PSR) who serves as the first connection between Intermountain and patients. This remote, full-time role focuses on greeting, check-in/out, scheduling, and ensuring a high-quality customer/patient experience.

The PSR documents interactions in the EMR, verifies demographic data and insurance information, assists with billing needs, and collaborates with caregivers to deliver compassionate service while protecting PHI.

Qualifications

• Six months of customer service experience.
• Basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to protect privacy, confidentiality, and PHI of patients.

Responsibilities

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging.
• Documents all calls accurately in the electronic medical record (EMR).
• Schedules patient appointments for visits, procedures, tests, referrals, and consultations.
• Registers patients by confirming and updating demographic data on the registration system.
• Assists patients in completing forms for regulatory and billing needs and educates on financial assistance.

Skills

Customer service

Communication skills

Computer literacy

Tools

EMR

Job description

Intermountain Health is seeking a Patient Service Representative (PSR) who serves as the first connection between Intermountain and patients. This remote, full-time role focuses on greeting, check-in/out, scheduling, and ensuring a high-quality customer/patient experience.

The PSR documents interactions in the EMR, verifies demographic data and insurance information, assists with billing needs, and collaborates with caregivers to deliver compassionate service while protecting PHI.