Remote Patient Access Specialist

Intermountain Healthcare Inc.; Atlanta (GA); Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Benefits Eligible

Mon-Fri 8am–5pm Schedule

Job summary

Intermountain Health is hiring a Patient Service Representative (PSR) to be the first point of contact for patients. You will greet, check-in/out, verify demographics and insurance, and coordinate with caregivers to ensure a smooth intake experience.

This Full-time, fully remote position offers a Monday–Friday 8am–5pm schedule, benefits eligibility, and a patient-focused environment that emphasizes accuracy, privacy, and excellent communication with diverse patients across the care team.

Qualifications

• Six months of customer service experience with customers.
• Basic computer skills for word processing and data entry.
• Professional manners and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and caregivers to deliver satisfaction.
• Ability to protect PHI and patient privacy.

Responsibilities

• Provides courteous, professional connections with patients by phone, in person or via secure messaging.
• Documents calls accurately in the EMR.
• Schedules appointments for visits, tests, referrals, and consultations.
• Registers patients by confirming and updating demographic data in the registration system.
• Obtains insurance cards and IDs and verifies information for benefits coordination.
• Assists patients with forms for regulatory and billing needs and educates on financial assistance.
• Stays current on responsibilities by reviewing communications and dashboards.

Skills

Customer service

Basic computer skills

Interpersonal skills

Communication skills

PHI/privacy awareness

Team collaboration

Education

High school diploma or GED preferred

Tools

EMR systems

Job description

Intermountain Health is hiring a Patient Service Representative (PSR) to be the first point of contact for patients. You will greet, check-in/out, verify demographics and insurance, and coordinate with caregivers to ensure a smooth intake experience.

This Full-time, fully remote position offers a Monday–Friday 8am–5pm schedule, benefits eligibility, and a patient-focused environment that emphasizes accuracy, privacy, and excellent communication with diverse patients across the care team.