Remote Patient Access & Care Specialist

Intermountain Healthcare Inc.; Austin (TX); Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Benefits package

Job summary

Intermountain Health is seeking a Patient Service Representative (PSR) for a fully remote, full-time role. You will be the first contact, greeting patients, verifying information, and guiding them through intake and scheduling processes.

You will document calls in the EMR, assist with registrations, and coordinate appointments, referrals, and payments while upholding privacy and excellent customer service. Monday–Friday, 8am–5pm shifts.

Qualifications

• Six months of customer service experience.
• Basic computer skills including word processing and data entry.
• Strong interpersonal and communication skills and professional demeanor.
• Ability to protect privacy and PHI of patients and caregivers.
• Ability to work collaboratively with patients and caregivers.

Responsibilities

• Provides courteous and professional connections with patients by phone, in person, or via secure messaging and resolves needs related to intake and care.
• Documents calls accurately in the EMR.
• Schedules patient appointments for visits, procedures, tests, referrals, and consultations.
• Registers patients by confirming and updating demographic data in the registration system and following procedures.
• Obtains insurance cards, IDs, signatures, and verifies insurance coordination of benefits and pre-authorization when needed.
• Assists patients in completing forms for regulatory and billing needs and educates on financial assistance; processes payments.
• Stays current on role responsibilities by reviewing communications and dashboards to ensure high performance.

Skills

Customer service

Basic computer skills

Interpersonal skills

PHI privacy

Collaboration with patients

Education

High school diploma or GED

Tools

EMR systems

Billing software

Job description

Intermountain Health is seeking a Patient Service Representative (PSR) for a fully remote, full-time role. You will be the first contact, greeting patients, verifying information, and guiding them through intake and scheduling processes.

You will document calls in the EMR, assist with registrations, and coordinate appointments, referrals, and payments while upholding privacy and excellent customer service. Monday–Friday, 8am–5pm shifts.