Remote Patient Experience Specialist

Intermountain Healthcare Inc.; Nashville (TN); Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Intermountain Health is seeking a Patient Service Representative (PSR) to be the first point of contact for patients, delivering exceptional customer service and ensuring smooth intake processes. The role involves greeting and checking-in/out patients, verifying information, and resolving basic patient needs to support care delivery.

The position is fully remote with standard business hours (Mon–Fri, 8am–5pm) and includes benefits eligibility.

Qualifications

• Six months of customer service experience.
• Basic computer skills for word processing and data entry.
• Professional manner and strong interpersonal/communication skills.
• Ability to protect PHI of patients, members and caregivers.
• Multilingual abilities preferred.

Responsibilities

• Provide courteous, professional connections with patients via phone, in person or secure messaging.
• Document all interactions in the EMR accurately and completely.
• Schedule patient appointments for visits, tests, referrals, and consultations.
• Register patients by confirming and updating demographic data in the registration system.
• Collect insurance information and assist with forms and approvals as needed.

Skills

Customer service

Basic computer skills

Interpersonal communication

PHI privacy awareness

Team collaboration

Education

High school diploma or GED

Tools

EMR software

Job description

Intermountain Health is seeking a Patient Service Representative (PSR) to be the first point of contact for patients, delivering exceptional customer service and ensuring smooth intake processes. The role involves greeting and checking-in/out patients, verifying information, and resolving basic patient needs to support care delivery.

The position is fully remote with standard business hours (Mon–Fri, 8am–5pm) and includes benefits eligibility.