Remote Patient Services Specialist

Intermountain Healthcare Inc.; Annapolis (MD); Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Benefits Eligible

Job summary

Intermountain Health is seeking a Patient Service Representative for a fully remote, full-time role. You will be the first point of contact for patients, handling intake, scheduling, and insurance verification while maintaining privacy and delivering high-quality customer service.

Responsibilities include documenting interactions in the EMR, guiding patients through forms, collecting payments, and staying updated on role responsibilities through communications and clinic meetings.

Qualifications

• Six months of customer service experience.
• Proficient data entry and basic computer skills.
• Professional, courteous communication and privacy awareness.

Responsibilities

• Provide courteous patient interactions by phone, in person, or secure messaging.
• Document calls accurately in the EMR system.
• Schedule appointments and capture/verify patient demographics.
• Assist with insurance cards, IDs, and eligibility verification.

Skills

Customer service

Data entry

Interpersonal skills

PHI privacy

Professional demeanor

Education

High school diploma or GED

Tools

EMR systems

Job description

Intermountain Health is seeking a Patient Service Representative for a fully remote, full-time role. You will be the first point of contact for patients, handling intake, scheduling, and insurance verification while maintaining privacy and delivering high-quality customer service.

Responsibilities include documenting interactions in the EMR, guiding patients through forms, collecting payments, and staying updated on role responsibilities through communications and clinic meetings.