Remote Patient Concierge & Scheduler

Intermountain Healthcare Inc.; Lansing (MI); Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Benefits Eligible

Job summary

Intermountain Health is seeking a Patient Service Representative for a fully remote, full-time role. The PSR will be the first point of contact for patients, manage intake and scheduling, and ensure accurate data in the EMR while supporting patients with financial and insurance processes.

Responsibilities include welcoming patients, verifying information, coordinating appointments, and maintaining confidentiality and PHI.

Qualifications

• Six months of customer service experience.
• Basic computer skills including word processing and data entry.
• Professional manner with strong interpersonal and communication skills.
• Ability to protect privacy and PHI of patients and caregivers.
• Ability to collaborate with patients and fellow caregivers to deliver high customer/patient satisfaction.

Responsibilities

• Greet and assist patients over the phone, in person, or via secure messaging to ensure a superior experience.
• Document calls accurately in the EMR.
• Schedule appointments for visits, tests, and referrals.
• Register patients by updating demographic data in registration system.
• Collect and verify insurance information and forms; assist with pre-certification when needed.
• Educate patients on financial assistance and process payments following procedures.

Skills

Customer service

Communication

Data entry

Interpersonal skills

Privacy protection

Education

High school diploma or GED preferred

Tools

EMR systems

Word processing

Job description

Intermountain Health is seeking a Patient Service Representative for a fully remote, full-time role. The PSR will be the first point of contact for patients, manage intake and scheduling, and ensure accurate data in the EMR while supporting patients with financial and insurance processes.

Responsibilities include welcoming patients, verifying information, coordinating appointments, and maintaining confidentiality and PHI.