Remote Patient Access & Scheduling Specialist

Intermountain Healthcare Inc.; Phoenix (AZ); Remote; USD 25,000 - 33,000; Full time

Job summary

Intermountain Health is seeking a Patient Service Representative (PSR) for a fully remote, full-time role. You will be the first point of contact for patients, handling intake, scheduling, data verification, and payment processing with a focus on outstanding customer/patient experience.

The ideal candidate has strong communication, basic computer skills, and a patient-centric approach. Shift details are Monday–Friday, 8am–5pm, with a competitive hourly pay range and comprehensive benefits.

Qualifications

• Six months of customer service experience.
• Basic computer and data entry skills.
• Professional, courteous communication and interpersonal skills.
• Ability to protect patient privacy and PHI.

Responsibilities

• Provides courteous patient connections by phone, in person or secure messaging; resolves patient needs related to intake and care.
• Documents all phone calls accurately and completely in the EMR.
• Schedules patient appointments for visits, procedures, tests, referrals, and consultations.
• Registers patients by confirming and updating demographic data in the registration system.
• Obtains copies of insurance cards and IDs; may include pre-certification/prior authorization.
• Assists patients with forms for regulatory and billing needs; educates on financial assistance; collects payments.
• Keeps up to date on role responsibilities via emails, dashboards and meetings.

Skills

Customer service

Communication skills

Multitasking

Education

High school diploma or GED

Tools

EMR systems

Job description

Intermountain Health is seeking a Patient Service Representative (PSR) for a fully remote, full-time role. You will be the first point of contact for patients, handling intake, scheduling, data verification, and payment processing with a focus on outstanding customer/patient experience.

The ideal candidate has strong communication, basic computer skills, and a patient-centric approach. Shift details are Monday–Friday, 8am–5pm, with a competitive hourly pay range and comprehensive benefits.