Remote Patient Service Specialist

Intermountain Healthcare Inc.; Trenton (NJ); Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Intermountain Health is seeking a Patient Service Representative to be the first contact for patients, supporting intake and care with a focus on exceptional service. The role involves greeting and checking in/out patients, verifying information, and coordinating with care teams to resolve patient needs across phone, in person, or secure messaging.

You will document interactions in the EMR, schedule appointments, collect demographics and insurance details, and assist with billing compliance and

Qualifications

• Six months of customer service experience.
• Basic computer skills for word processing and data entry.
• Strong interpersonal and communication skills.
• Ability to work collaboratively with patients and caregivers to achieve satisfaction.
• Protect privacy, confidentiality, and PHI of patients and caregivers.

Responsibilities

• Provide courteous connections with patients over phone, in person, or secure messaging to resolve needs.
• Document all calls accurately in the EMR.
• Schedule appointments for visits, tests, referrals, and consultations.
• Register patients by confirming and updating demographic data in the system.

Skills

Customer service

Basic computer skills

Interpersonal skills

Team collaboration

PHI privacy protection

Education

High school diploma or GED

Tools

EMR systems

Job description

Intermountain Health is seeking a Patient Service Representative to be the first contact for patients, supporting intake and care with a focus on exceptional service. The role involves greeting and checking in/out patients, verifying information, and coordinating with care teams to resolve patient needs across phone, in person, or secure messaging.

You will document interactions in the EMR, schedule appointments, collect demographics and insurance details, and assist with billing compliance and