Remote Patient Experience Specialist

Intermountain Healthcare Inc.; Juneau (AK); Remote; USD 25,000 - 33,000; Full time

Job summary

Intermountain Health is seeking a Remote Patient Service Representative to be the first point of contact for patients, delivering high-quality customer experiences and resolving intake-related needs. You will greet patients, verify information, and support registrations and billing in a collaborative care setting.

The role emphasizes accuracy in EMR documentation, appointment scheduling, and ensuring privacy of PHI while supporting financing and benefit processes.

Qualifications

• Six months of customer service experience.
• Basic computer skills for word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to protect privacy and PHI of patients and caregivers.

Responsibilities

• Provide courteous connections with patients by phone, in person, or messaging.
• Document calls accurately in the EMR.
• Schedule appointments for visits, procedures, tests, referrals, and consultations.
• Register patients by confirming and updating demographic data.
• Verify insurance information and obtain required forms and signatures.
• Assist patients with forms, educate on financial assistance, and process payments.
• Stay updated on roles and responsibilities via emails, dashboards and meetings.

Skills

Customer service

Communication

Data entry

Tools

EMR systems

Job description

Intermountain Health is seeking a Remote Patient Service Representative to be the first point of contact for patients, delivering high-quality customer experiences and resolving intake-related needs. You will greet patients, verify information, and support registrations and billing in a collaborative care setting.

The role emphasizes accuracy in EMR documentation, appointment scheduling, and ensuring privacy of PHI while supporting financing and benefit processes.