Remote Patient Scheduling Advocate — Call Center

FailSafe Communications; Colorado; Remote; USD 23,000 - 47,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Job summary

Oak Street Health in the United States is seeking a Remote Contact Center Service Advocate I to provide exceptional patient service, schedule appointments, and accurately enter data into the scheduling system. You will handle inbound and outbound calls and support a seamless patient experience.

Ideal candidates have 1 year of customer service experience, a high school diploma or equivalent, a friendly phone demeanor, and the ability to work 40 hours weekly, with some weekend coverage and

Qualifications

• 1 year of customer service experience, call center environment preferred.
• High school diploma or equivalent required, undergraduate education preferred.

Responsibilities

• Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments.
• Enter patient information and appointment details accurately into the scheduling system.
• Communicate appointment details and instructions clearly to patients.
• Collaborate with medical staff to ensure smooth scheduling operations.
• Conduct follow-up calls to confirm appointments and provide reminders.

Skills

Customer service experience

Phone etiquette

Multitasking

Education

High school diploma or equivalent

Tools

Scheduling system

EMR documentation

Job description

Oak Street Health in the United States is seeking a Remote Contact Center Service Advocate I to provide exceptional patient service, schedule appointments, and accurately enter data into the scheduling system. You will handle inbound and outbound calls and support a seamless patient experience.

Ideal candidates have 1 year of customer service experience, a high school diploma or equivalent, a friendly phone demeanor, and the ability to work 40 hours weekly, with some weekend coverage and