Remote Patient Scheduling Specialist

Independence Health System; Butler Township (OH); Remote; USD 19,000 - 28,000; Full time

Job summary

Independence Health System in Ohio seeks a Care Center Agent to be the first point of contact for patients needing information, scheduling, and support by phone. You will collect demographics, verify insurance, and coordinate appointments while delivering exceptional customer service.

Position offers a fully remote option after onsite training, non-exempt status, and responsibilities include obtaining referrals and authorizations and data reporting as needed.

Qualifications

• Minimum: High School Diploma or equivalent.
• Preferred: Medical Terminology.

Responsibilities

• Schedules patient appointments by phone following scheduling protocols.
• Maintains scheduling system with accurate records and timely updates.
• Obtains referrals, authorizations, and demographic information; verifies insurance.
• Communicates any patient concerns to supervision as needed.
• Performs additional duties as assigned.

Skills

Computer basics

Typing 35 wpm

Phone etiquette

Customer service

Education

High School Diploma

Medical Terminology (preferred)

Job description

Independence Health System in Ohio seeks a Care Center Agent to be the first point of contact for patients needing information, scheduling, and support by phone. You will collect demographics, verify insurance, and coordinate appointments while delivering exceptional customer service.

Position offers a fully remote option after onsite training, non-exempt status, and responsibilities include obtaining referrals and authorizations and data reporting as needed.