Remote Patient Scheduling Advocate I

FailSafe Communications; Iowa; Hybrid; USD 23,000 - 47,000; Full time

Job summary

Oak Street Health is seeking a Remote Contact Center Service Advocate I to deliver outstanding patient experiences by scheduling appointments and guiding callers with care and professionalism.

You will handle inbound and outbound calls, enter information into the scheduling system, and coordinate with medical staff to resolve scheduling conflicts, while maintaining accurate records and delivering follow-up reminders.

Qualifications

• High School diploma or equivalent required, some undergraduate education preferred.
• 1 year of customer service experience, call center environment experience preferred.
• A flexible and positive attitude.
• A friendly and nurturing attitude toward our patient population of older adults.
• Experience with EMR documentation preferred.
• Ability to multitask, prioritize, and manage time effectively.
• Outstanding phone demeanor and etiquette.
• High level of integrity.
• Proficient PC skills, including basic Microsoft Excel skills.
• Spanish, Mandarin, Cantonese, or Polish speakers preferred.
• US work authorization.

Responsibilities

• Appointment Scheduling: Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments.
• Customer Interaction: Provide courteous and professional service to patients, addressing their inquiries and concerns.
• Data Entry: Accurately enter patient information and appointment details into the scheduling system.
• Communication: Communicate appointment details and any necessary instructions to patients clearly and effectively.
• Problem Resolution: Address and resolve any scheduling conflicts or issues promptly.
• Collaboration: Work closely with medical staff and other departments to ensure smooth scheduling operations.
• Follow-Up: Conduct follow-up calls to confirm appointments and provide reminders to patients.
• Documentation: Maintain accurate records of all interactions and transactions with patients.
• Other duties or special projects as assigned.

Skills

Customer service

Multitasking

Phone etiquette

US work authorization

Diplomatic communication

Education

High School diploma or equivalent

Some undergraduate education preferred

Tools

Excel

Job description

Oak Street Health is seeking a Remote Contact Center Service Advocate I to deliver outstanding patient experiences by scheduling appointments and guiding callers with care and professionalism.

You will handle inbound and outbound calls, enter information into the scheduling system, and coordinate with medical staff to resolve scheduling conflicts, while maintaining accurate records and delivering follow-up reminders.