Remote Health Care Scheduler for Patient Experience

CVS Health; Arkansas; Hybrid; USD 23,000 - 47,000; Full time

Benefits offered by this job

Medical coverage

Paid time off

Retirement savings options

Job summary

Oak Street Health is seeking a Contact Center Service Advocate I to support scheduling and patient care with a warm, patient-first approach from a remote setting. You will handle inbound/outbound calls, enter data accurately, and coordinate with medical staff to ensure seamless appointments.

Prior customer-service experience and basic Excel/EMR skills are preferred. The role offers 40 hours per week, potential weekend shifts, and a comprehensive benefits package to eligible colleagues.

Qualifications

• High School diploma or equivalent required; some undergrad education preferred.
• 1 year of customer service experience; call center experience preferred.
• Friendly and nurturing attitude toward older adults.
• Spanish, Mandarin, Cantonese, or Polish speakers preferred.
• US work authorization.

Responsibilities

• Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments.
• Provide courteous and professional service to patients.
• Enter patient information and appointment details into the scheduling system.
• Communicate appointment details and instructions to patients clearly.
• Address scheduling conflicts and resolve issues promptly.
• Collaborate with medical staff to ensure smooth scheduling operations.
• Conduct follow-up calls to confirm appointments and provide reminders.
• Maintain accurate records of interactions and transactions with patients.
• Other duties or special projects as assigned.

Skills

Customer service

Phone etiquette

Multitasking

Time management

EMR documentation

Microsoft Excel

US work authorization

Spanish speakers

Education

High School diploma

Tools

EMR software

Google Suite

Job description

Oak Street Health is seeking a Contact Center Service Advocate I to support scheduling and patient care with a warm, patient-first approach from a remote setting. You will handle inbound/outbound calls, enter data accurately, and coordinate with medical staff to ensure seamless appointments.

Prior customer-service experience and basic Excel/EMR skills are preferred. The role offers 40 hours per week, potential weekend shifts, and a comprehensive benefits package to eligible colleagues.