Remote Patient Scheduling Advocate

FailSafe Communications; Utah; Hybrid; USD 48,602,000 - 97,854,000; Full time

Job summary

Oak Street Health is seeking a Remote Contact Center Service Advocate I to schedule patient appointments, communicate clearly with patients, and maintain accurate records. The role focuses on delivering an unmatched patient experience through attentive service and precise data handling.

You will work in a remote environment with 40 hours per week, including potential weekend shifts, and utilize EMR systems and basic Microsoft Excel skills to manage scheduling and follow-up communications.

Qualifications

• High School diploma or equivalent required, some undergraduate education preferred.
• 1 year of customer service experience, call center environment experience preferred.
• Spanish, Mandarin, Cantonese, or Polish speakers preferred; US work authorization required.

Responsibilities

• Schedule patient appointments by handling inbound and outbound calls.
• Provide courteous, professional service and address inquiries.
• Enter patient information and appointment details into scheduling system accurately.

Skills

Customer service

Phone demeanor

Time management

Multitasking

Spanish

Education

High school diploma or equivalent

Undergraduate education preferred

Tools

EMR software

Microsoft Excel

Job description

Oak Street Health is seeking a Remote Contact Center Service Advocate I to schedule patient appointments, communicate clearly with patients, and maintain accurate records. The role focuses on delivering an unmatched patient experience through attentive service and precise data handling.

You will work in a remote environment with 40 hours per week, including potential weekend shifts, and utilize EMR systems and basic Microsoft Excel skills to manage scheduling and follow-up communications.