Remote Patient Scheduling Advocate

FailSafe Communications; Wisconsin; Hybrid; USD 23,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

Oak Street Health is seeking a Remote Contact Center Service Advocate I to support patient scheduling and deliver an exceptional patient experience in a 40-hour weekly role. The role handles inbound and outbound calls, schedules appointments, enters data accurately, provides clear instructions, collaborates with medical staff, and follows up to confirm visits, ensuring seamless coordination of care.

Experience with EMR is preferred; a friendly, patient-centered demeanor is essential; remote work

Qualifications

• High School diploma or equivalent required; some undergraduate education preferred.
• 1 year of customer service experience; call center environment preferred.
• Flexible and positive attitude; friendly and nurturing toward patients.

Responsibilities

• Schedule, reschedule, and cancel patient appointments.
• Provide courteous and professional service to patients; address inquiries and concerns.
• Enter patient information and appointment details into scheduling system.
• Communicate appointment details and instructions clearly to patients.
• Address and resolve scheduling conflicts promptly.
• Collaborate with medical staff to ensure smooth scheduling operations.
• Conduct follow-up calls to confirm appointments and provide reminders.
• Maintain accurate records of interactions and transactions.

Skills

Customer service experience

Call center experience

Multitasking

Spanish, Mandarin, Cantonese, orPolish

Education

High School diploma

Undergraduate education

Tools

EMR (Electronic Medical Record)

Microsoft Excel

Job description

Oak Street Health is seeking a Remote Contact Center Service Advocate I to support patient scheduling and deliver an exceptional patient experience in a 40-hour weekly role. The role handles inbound and outbound calls, schedules appointments, enters data accurately, provides clear instructions, collaborates with medical staff, and follows up to confirm visits, ensuring seamless coordination of care.

Experience with EMR is preferred; a friendly, patient-centered demeanor is essential; remote work