Remote Patient Scheduling Advocate

FailSafe Communications; Town of Florida (NY); Remote; USD 48,712,000 - 97,854,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid time off

Retirement plan

Wellness programs

Job summary

Oak Street Health in the United States is seeking a Remote Contact Center Service Advocate I to join our patient-first team. You will handle scheduling, answer inquiries, and ensure an exceptional patient experience across a 24/7 center.

The role requires at least 1 year of customer service, High School diploma, and comfort with EMR documentation. This full-time remote position offers comprehensive benefits and opportunities for growth within a supportive network.

Qualifications

• 1 year of customer service experience, call center environment preferred.
• High School diploma or equivalent required.
• Friendly and nurturing attitude toward our patient population of older adults
• Experience with EMR documentation preferred.
• Ability to multitask, prioritize, and manage time effectively.
• Proficient PC skills, including basic Microsoft Excel skills.

Responsibilities

• Schedule, reschedule, and cancel patient appointments by phone.
• Handle inbound and outbound calls with courteous service.
• Enter patient data accurately into scheduling system.
• Communicate appointment details and instructions clearly.
• Resolve scheduling conflicts promptly.
• Collaborate with medical staff to ensure smooth operations.
• Follow up to confirm appointments and send reminders.
• Maintain accurate records of interactions and transactions.

Skills

Customer service

Multitasking

Communication

Phone etiquette

Education

High School diploma or equivalent

Tools

MS Excel

EMR documentation

Job description

Oak Street Health in the United States is seeking a Remote Contact Center Service Advocate I to join our patient-first team. You will handle scheduling, answer inquiries, and ensure an exceptional patient experience across a 24/7 center.

The role requires at least 1 year of customer service, High School diploma, and comfort with EMR documentation. This full-time remote position offers comprehensive benefits and opportunities for growth within a supportive network.