Remote Patient Scheduling Advocate

CVS Health Corporation; United States; Remote; USD 48.712.000 - 97.854.000; Vollzeit

Benefits dieser Stelle

Comprehensive benefits

Remote work

Paid time off

Healthcare coverage

Zusammenfassung

Oak Street Health is seeking a Contact Center Service Advocate I to remotely support patients by scheduling appointments and delivering exceptional service. The role involves handling inbound and outbound calls, accurate data entry, and clear communication of appointment details.

As a full-time remote position, you will collaborate with medical staff, resolve scheduling conflicts, and ensure a smooth patient experience while working a 40-hour week with varied shifts.

Qualifikationen

• High School diploma or equivalent required; some undergraduate education preferred.
• 1 year of customer service experience; call center experience preferred.
• US work authorization required.
• Spanish, Mandarin, Cantonese, or Polish speakers preferred.

Aufgaben

• Appointment Scheduling: Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments.
• Customer Interaction: Provide courteous and professional service to patients, addressing inquiries and concerns.
• Data Entry: Accurately enter patient information and appointment details into scheduling system.

Kenntnisse

Customer service

Call center experience

Multitasking

EMR documentation

Bilingual: Spanish/English

Excel basics

Ausbildung

High school diploma or equivalent

Tools

Excel

Jobbeschreibung

Oak Street Health is seeking a Contact Center Service Advocate I to remotely support patients by scheduling appointments and delivering exceptional service. The role involves handling inbound and outbound calls, accurate data entry, and clear communication of appointment details.

As a full-time remote position, you will collaborate with medical staff, resolve scheduling conflicts, and ensure a smooth patient experience while working a 40-hour week with varied shifts.