Patient Experience & Scheduling Specialist

The General Hospital Corporation; Boston (MA); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Medical

Dental

Vision

403(b) retirement plan

tuition reimbursement

discounted MBTA pass & more!

Job summary

Mass General Brigham in Boston is seeking an organized, patient-focused administrative professional to keep clinical operations running smoothly. You will manage patient visits, schedule appointments, and assist callers, ensuring timely, accurate communication and records.

You’ll also handle billing-related tasks, become a system expert for scheduling and registration, and support colleagues with scheduling changes and special tasks. Onsite role with competitive benefits.

Qualifications

• High School Diploma or equivalent (required).
• 3-5 years of office experience (required).
• Advanced Microsoft Office skills (Outlook, Word, Excel, PowerPoint).
• Clear, professional written and verbal communication.
• Strong organization, time management, and attention to detail.

Responsibilities

• Manage patient visits from start to finish scheduling, check-in, and check-out.
• Book appointments and maintain accurate appointment records.
• Assist callers with routine questions and triage matters appropriately.
• Handle messages on prior authorizations, provider questions, prescription refills, and test results.
• Process billing forms and scan documents into the patient record (Epic).
• Serve as a 'Super User' for scheduling, registration, and billing systems, training and supporting colleagues.
• Take on specialized tasks such as surgical scheduling and schedule changes/blocking.
• Support additional responsibilities as needed.

Skills

Communication

Organization

Time management

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Mass General Brigham in Boston is seeking an organized, patient-focused administrative professional to keep clinical operations running smoothly. You will manage patient visits, schedule appointments, and assist callers, ensuring timely, accurate communication and records.

You’ll also handle billing-related tasks, become a system expert for scheduling and registration, and support colleagues with scheduling changes and special tasks. Onsite role with competitive benefits.