Remote Patient Care Scheduler & Triage

Remote Jobs; Boston (MA); Remote; USD 26,000 - 39,000; Full time

Benefits offered by this job

Remote work after training

40-hour work week

Job summary

Mass General Brigham is seeking a compassionate, detail-oriented Contact Center team member to greet patients and families, schedule appointments, and triage urgent needs. You’ll handle routine inquiries and evolve to more complex tasks as you gain competency.

This is a remote role after the training period, supporting cancer care teams with empathy and precision. The position emphasizes high-volume calls, scheduling, and accurate message handling, requiring strong MS Office skills and excellent

Qualifications

• High School Diploma or Equivalent required.
• 3-5 years office experience required.
• Experience with scheduling and handling patient calls is a plus.

Responsibilities

• Assist callers with routine inquiries, and schedule appointments.
• May perform more complex or specialized functions at advanced competency level.
• Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.

Skills

MS Office

Outlook

Word

Excel

PowerPoint

Education

High School Diploma

Job description

Mass General Brigham is seeking a compassionate, detail-oriented Contact Center team member to greet patients and families, schedule appointments, and triage urgent needs. You’ll handle routine inquiries and evolve to more complex tasks as you gain competency.

This is a remote role after the training period, supporting cancer care teams with empathy and precision. The position emphasizes high-volume calls, scheduling, and accurate message handling, requiring strong MS Office skills and excellent