Remote Patient Registration & Support Specialist

R1 RCM Holdco Inc.; Mequon (WI); Remote; USD 23,000 - 32,000; Full time

Job summary

R1 RCM Inc. is seeking a patient services-focused professional to support hospital patients by telephone, ensuring medical records are current and information is entered accurately.

You will contact insurance companies to verify benefits and obtain pre-certifications, while delivering excellent customer service and guiding new hires on the Entri team. The role involves remote work with potential mentorship responsibilities.

Qualifications

• Education Level High School - Equivalent experience will be considered
• Minimum of 2 years of experience.

Responsibilities

• Interacts with client hospital patients via telephone using appropriate scripting to ensure the patient's medical record is current.
• Accurate entry of information electronically.
• Initiates contact with insurance companies via website, fax, or telephone using appropriate scripting to ensure the required level of benefit and pre-certification/authorization requirements are obtained.
• Provides excellent customer service to all patients while working through patient-raised issues and recommends appropriate solutions.
• Mentorship of new hires.
• Leads the local R1 Entri team in completing assigned responsibilities for the work area.
• Remain sitting, standing, or walking for periods of time to perform work on a computer, telephone, or other equipment.
• Provide Excellent customer service skills.
• Exhibiting good oral and written communication.
• Ability to accurately input information electronically.

Education

High School - Equivalent experience will be considered

Job description

R1 RCM Inc. is seeking a patient services-focused professional to support hospital patients by telephone, ensuring medical records are current and information is entered accurately.

You will contact insurance companies to verify benefits and obtain pre-certifications, while delivering excellent customer service and guiding new hires on the Entri team. The role involves remote work with potential mentorship responsibilities.