Remote Patient Access Lead | Insurance & Patient Support

R1-Rc; Milwaukee (WI); Remote; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive benefits package

Remote work option

Job summary

R1 RCM Inc. is recruiting for a US-based, remote-position involving patient phone interactions, accurate electronic data entry, and coordination with insurance providers.

The role emphasizes excellent customer service and mentorship for new hires, with a focus on keeping medical records current and compliant. The position supports a broad healthcare client base, offering a collaborative environment and opportunities for professional growth within a diverse, global team.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of experience.

Responsibilities

• Interacts with client hospital patients via telephone using appropriate scripting to ensure the patient’s medical record is current.
• Accurate entry of information electronically.
• Initiates contact with insurance companies to obtain benefits and pre-certification/authorization.
• Provides excellent customer service and resolves patient-raised issues.

Skills

Customer service

Data entry

Telephone communication

Mentorship

Education

High School - Equivalent

Job description

R1 RCM Inc. is recruiting for a US-based, remote-position involving patient phone interactions, accurate electronic data entry, and coordination with insurance providers.

The role emphasizes excellent customer service and mentorship for new hires, with a focus on keeping medical records current and compliant. The position supports a broad healthcare client base, offering a collaborative environment and opportunities for professional growth within a diverse, global team.