Remote Patient Access & Registration Lead

RCM Holdco; Mequon (WI); Remote; USD 23,000 - 32,000; Full time

Job summary

R1 RCM Inc. is seeking a remote-based patient services professional in the United States to support hospital patients by handling calls, updating medical records, and coordinating with insurers for benefit verification and pre-certification.

The role emphasizes accurate data entry and strong customer service across diverse patient interactions. With at least two years in a similar role and a high school-level education, you will mentor new hires and help lead the local Entri team while

Qualifications

• Customer service-focused in a healthcare setting.
• Accurate data entry and information management.
• Ability to navigate insurance and pre-certification processes.

Responsibilities

• Interacts with client hospital patients via telephone using appropriate scripting to ensure the patient's medical record is current.
• Accurate entry of information electronically.
• Initiates contact with insurance companies via website, fax, or telephone using appropriate scripting to ensure the required level of benefit and pre-certification/authorization requirements are obtained.
• Provides excellent customer service to all patients while working through patient-raised issues and recommends appropriate solutions.
• Mentorship of new hires.
• Leads the local R1 Entri team in completing assigned responsibilities for the work area.
• Remain sitting, standing, or walking for periods of time to perform work on a computer, telephone, or other equipment.
• Provide Excellent customer service skills.
• Exhibiting good oral and written communication.
• Ability to accurately input information electronically.

Education

High School - Equivalent experience will be considered

Job description

R1 RCM Inc. is seeking a remote-based patient services professional in the United States to support hospital patients by handling calls, updating medical records, and coordinating with insurers for benefit verification and pre-certification.

The role emphasizes accurate data entry and strong customer service across diverse patient interactions. With at least two years in a similar role and a high school-level education, you will mentor new hires and help lead the local Entri team while