Remote Patient Access Associate II - Lead & Help Patients

R1 RCM, Inc.; Milwaukee (WI); Remote; USD 23,000 - 32,000; Full time

Job summary

R1 RCM Inc. in Milwaukee, WI is hiring for a full-time Patient Services Associate who handles inbound calls, updates medical records, and coordinates with insurers to obtain benefits and pre-certifications.

You will deliver excellent service, document information accurately, and support new hires as part of the local Entri team. The role requires a High School diploma or equivalent and at least two years of related experience.

Qualifications

• High School diploma or equivalent; related experience considered.
• Minimum 2 years of frontline customer service or healthcare support experience.
• Excellent communication and data entry skills.
• Ability to sit, stand, and use a computer for extended periods.

Responsibilities

• Interact with client hospital patients via telephone using scripts to ensure the patient’s medical record is current.
• Enter information accurately and electronically.
• Contact insurance companies via website, fax, or phone to obtain benefits and pre-certifications/authorizations.
• Provide excellent customer service while resolving patient issues and recommending appropriate solutions.
• Mentor new hires and lead the R1 Entri team in assigned responsibilities.

Education

High School or equivalent

Job description

R1 RCM Inc. in Milwaukee, WI is hiring for a full-time Patient Services Associate who handles inbound calls, updates medical records, and coordinates with insurers to obtain benefits and pre-certifications.

You will deliver excellent service, document information accurately, and support new hires as part of the local Entri team. The role requires a High School diploma or equivalent and at least two years of related experience.