Remote Patient Access Associate II

R1 RCM Holdco Inc.; Milwaukee (WI); Remote; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive benefits package

Remote work option

Job summary

R1 RCM Inc. in Milwaukee is seeking a patient services specialist to interact with hospital patients by phone, ensure accurate electronic records, and obtain required pre-certifications. You will provide excellent customer service and support patient needs.

The role includes mentoring new hires and helping lead the local Entri team, with remote work options and a competitive benefits package.

Qualifications

• Education Level High School - Equivalent experience will be considered
• Experience Level Minimum of 2 years of experience

Responsibilities

• Interacts with client hospital patients via telephone using appropriate scripting to ensure the patient's medical record is current.
• Accurate entry of information electronically.
• Initiates contact with insurance companies via website, fax, or telephone using appropriate scripting to ensure the required level of benefit and pre-certification/authorization requirements are obtained.
• Provides excellent customer service to all patients while working through patient-raised issues and recommends appropriate solutions.
• Mentorship of new hires.
• Leads the local R1 Entri team in completing assigned responsibilities for the work area.

Education

High School - Equivalent experience

Job description

R1 RCM Inc. in Milwaukee is seeking a patient services specialist to interact with hospital patients by phone, ensure accurate electronic records, and obtain required pre-certifications. You will provide excellent customer service and support patient needs.

The role includes mentoring new hires and helping lead the local Entri team, with remote work options and a competitive benefits package.