Remote Patient Financial Services Specialist

MedHQ - formerly Trajectory Revenue Cycle Services; Wichita (KS); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Employer sponsored Major Medical

Employer sponsored Vision

Accidental Death and Disability ins.

Short term disability

401K matching 4.5%

Flexible spending account

Generous paid time off

Advancement opportunities

Job summary

MedHQ is seeking a remote Patient Financial Services Representative to deliver exceptional patient support by handling inquiries about medical bills, processing payments, and setting up plans. You will interpret EOBs, explain coverage, and help patients navigate the revenue cycle in a compassionate, compliant manner.

Responsibilities include documenting interactions, generating reports on billing trends, and maintaining HIPAA compliance while supporting patients across the United States in a

Qualifications

• Experience in healthcare billing, revenue cycle, or customer service.
• Bilingual English/Spanish preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Handle inbound calls from patients regarding medical bills and payments.
• Explain EOBs and clarify insurance coverage and billed charges.
• Research denied claims or billing disputes and coordinate with providers/insurers to resolve issues.
• Maintain accurate records of patient interactions, payments, and resolutions; generate reports.

Skills

Healthcare billing

Customer service

Bilingual English/Spanish

Communication

Detail oriented

Education

High school diploma

Some college coursework

Tools

Billing software

Job description

MedHQ is seeking a remote Patient Financial Services Representative to deliver exceptional patient support by handling inquiries about medical bills, processing payments, and setting up plans. You will interpret EOBs, explain coverage, and help patients navigate the revenue cycle in a compassionate, compliant manner.

Responsibilities include documenting interactions, generating reports on billing trends, and maintaining HIPAA compliance while supporting patients across the United States in a