Patient Financial Services Rep

MedHQ - formerly Trajectory Revenue Cycle Services; Wichita (KS); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Employer sponsored Major Medical

Employer sponsored Vision

Accidental Death and Disability ins.

Short term disability

401K matching 4.5%

Flexible spending account

Generous paid time off

Advancement opportunities

Job summary

MedHQ is seeking a remote Patient Financial Services Representative to deliver exceptional patient support by handling inquiries about medical bills, processing payments, and setting up plans. You will interpret EOBs, explain coverage, and help patients navigate the revenue cycle in a compassionate, compliant manner.

Responsibilities include documenting interactions, generating reports on billing trends, and maintaining HIPAA compliance while supporting patients across the United States in a

Qualifications

• Experience in healthcare billing, revenue cycle, or customer service.
• Bilingual English/Spanish preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Handle inbound calls from patients regarding medical bills and payments.
• Explain EOBs and clarify insurance coverage and billed charges.
• Research denied claims or billing disputes and coordinate with providers/insurers to resolve issues.
• Maintain accurate records of patient interactions, payments, and resolutions; generate reports.

Skills

Healthcare billing

Customer service

Bilingual English/Spanish

Communication

Detail oriented

Education

High school diploma

Some college coursework

Tools

Billing software

Job description

Company
MedHQ, LLC, is a fast growing, leading provider of consulting and technology enabled expert services for outpatient healthcare. With a 97% long-term, client retention rate spanning over 20 years, MedHQ serves Ambulatory Surgery Centers (ASCs), Surgical Hospitals, Physician Practices, and Hospital and Healthcare Outpatient Facilities nationwide. The MedHQ RITE Values: Respect, Innovation, Trust, and Energy, permeate all service line offerings with a unique personalized approach balancing exceptional transactional and emotional intelligence, and above all excellent customer service. MedHQ, LLC, is a 2022 Becker’s Top 150 Places to Work in Healthcare company.
The MedHQ LLC service line offerings have grown organically over the years, beginning by providing high quality traditional human resource, accounting, and staff credentialing as a Professional Employer Organization, (PEO.) In 2022, MedHQ formed a relationship with 424 Capital, and quickly expanded into a well-rounded, menu services driven financial management company. This robust infusion of expert service line offerings has resulted in MedHQ and MedHQ clients’ efficiencies and growth. The MedHQ, LLC, menu of client services include Advisory, Client Human Resources, Client Accounting, Staff Credentialling, Clinical Staffing, and Revenue Cycle Services. For additional detailed information please review www.medhq.com and www.trajectoryrcs.com

Job Summary:

As a Patient Financial Services Representative at MedHQ, you will play a vital role in providing exceptional customer service to patients while effectively managing their medical billing inquiries and payment processing. In this role, you will handle inbound calls, assist patients with their financial concerns, and ensure a seamless revenue cycle management process. This position is Monday - Friday, 8:00AM - 4:30PM in the Central Time Zone.

Key Responsibilities:

• Professionally handle inbound calls from patients regarding their medical bills and financial matters
• Engage with patients in a compassionate and empathetic manner, addressing their concerns and inquiries with utmost care

Billing and Payment Processing:

• Collect payments over the phone, ensuring accurate recording and documentation
• Assist patients in setting up payment plans, as needed

Explanation of Benefits (EOB) Interpretation:

• Interpret and explain Explanation of Benefits (EOB) statements to patients, helping them understand insurance coverage and billed charges
• Provide clarification on any discrepancies or questions related to EOBs

Claims Research and Resolution:

• Investigate and research claims that require further attention, such as denied claims or billing disputes
• Collaborate with insurance companies and healthcare providers to resolve billing issues efficiently

Documentation and Reporting:

• Maintain detailed and accurate records of all patient interactions, payments, and resolutions
• Generate reports as required to track and analyze billing and collection trends

Compliance and Regulations:

• Stay up-to-date with healthcare billing regulations and compliance standards
• Ensure all interactions and processes adhere to HIPAA guidelines
• Strive for first-call resolution and maintain high levels of patient satisfaction
• Demonstrate patience, active listening, and problem-solving skills in addressing patient concerns

Qualifications:

• High school diploma or equivalent; some college coursework in a related field is a plus
• Previous experience in a healthcare billing, revenue cycle management, or customer service role is required, minimum of 1 year
• Bilingual proficiency in English and Spanish is preferred
• Strong communication and interpersonal skills
• Detail-oriented with excellent organizational abilities
• Proficiency in using computer applications and billing software
• Ability to handle confidential information with discretion
• Understanding of healthcare billing codes, insurance terminology, and medical terminology is a plus
• Employer sponsored Major Medical
• Employer sponsored Vision
• Accidental Death and Disability insurance
• Short term disability
• 4.5% 401K matching
• Flexible spending account
• Generous paid time off
• True opportunity for advancement

This job is remote.
**Applicants must be legally authorized to work in the United States. We are unable to sponsor or take over sponsorship of an employment visa at this time.