Remote Patient Financial Experience Specialist

Signature Performance, Inc.; Baltimore (MD); Remote; USD 30.000 - 36.000; Vollzeit

Benefits dieser Stelle

Health Insurance

Fully Paid Life Insurance

Fully Paid Short- & Long-Term Disabil

Paid Vacation

Paid Sick Leave

Paid Holidays

Professional Development and Tuition

401(k) Program with Employer Match

Zusammenfassung

Signature Performance, Inc. is seeking a Patient Financial Experience Representative for a remote, nationwide position.

You will handle inbound and outbound patient communications, explain balances, process payments, and identify financial assistance options while upholding HIPAA and privacy requirements. You will research accounts in hospital systems, document interactions, and maintain a high standard of patient service with empathy and clear explanations, balancing accuracy with timely

Qualifikationen

• Minimum requirements include strong customer service skills with empathetic communication and problem-solving abilities.
• Ability to research patient accounts, navigate multiple systems, document interactions accurately, and handle sensitive financial conversations with professionalism.

Aufgaben

• Manage inbound and outbound patient and guarantor calls regarding hospital statements, insurance processing, patient balances, self-pay accounts, payment options, and billing concerns; use patient financial services knowledge to research and resolve inquiries.
• Explain account balances, insurance payments, patient responsibility, and available next steps in clear, respectful, patient-friendly language.
• Collect and securely process patient payments, offer approved payment arrangements, and follow established self-pay collection practices and applicable consumer-protection requirements.
• Identify potential eligibility for financial assistance or charity care and refer or assist patients in accordance with hospital-specific policies and approved workflows.
• Research accounts in hospital EHR, patient accounting, payment, telephony, and CRM systems; document interactions, commitments, dispositions, and required follow-up accurately.
• Identify billing discrepancies, insurance issues, complaints, or complex accounts; initiate corrections or elevate to the appropriate billing, coding, financial counseling, or leadership team.
• Deliver an exceptional patient experience through empathy, active listening, clear explanations, respect, and de-escalation; take ownership of concerns and pursue first-contact resolution or timely follow-up.

Kenntnisse

Customer service

Empathy

Communication

Problem-solving

Discretion

Ausbildung

High school diploma or GED

Jobbeschreibung

Signature Performance, Inc. is seeking a Patient Financial Experience Representative for a remote, nationwide position.

You will handle inbound and outbound patient communications, explain balances, process payments, and identify financial assistance options while upholding HIPAA and privacy requirements. You will research accounts in hospital systems, document interactions, and maintain a high standard of patient service with empathy and clear explanations, balancing accuracy with timely