Patient Experience Specialist

Intermountain Healthcare Inc.; United States; On-site; USD 25,000 - 33,000; Full time

Job summary

Intermountain Health seeks a Patient Service Representative in Denver to be the first connection with patients, greeting, checking in/out, and guiding intake and billing processes. You will document calls in the EMR and assist with resolving patient needs with professionalism.

The role emphasizes accuracy, privacy, and teamwork with clinicians to ensure an exceptional patient experience while scheduling visits and collecting required information and payments.

Qualifications

• Six months of customer service experience.
• Basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to protect privacy, confidentiality, and PHI of patients, members, and caregivers.

Responsibilities

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging.
• Documents all phone calls accurately and completely in the EMR.
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
• Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system.
• Follows procedures when identifying patients.
• Obtains copies of insurance cards, forms of ID, and signatures on all required forms.
• May verify information on appropriate accounts to determine insurance coordination of benefits, may include pre-certification/prior authorization.
• Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care.
• Scans necessary paperwork and educates patient on financial assistance.
• Proactively requests payments from patients on current and past medical services.
• Receives and processes those payments following appropriate procedures for handling payments.

Skills

Customer service

Communication

Interpersonal skills

Privacy awareness

Data entry

Education

High school diploma or GED

Tools

EMR software

Job description

Intermountain Health seeks a Patient Service Representative in Denver to be the first connection with patients, greeting, checking in/out, and guiding intake and billing processes. You will document calls in the EMR and assist with resolving patient needs with professionalism.

The role emphasizes accuracy, privacy, and teamwork with clinicians to ensure an exceptional patient experience while scheduling visits and collecting required information and payments.