Remote Patient Care Supervisor — Pharmacy Ops Leader

Navitus Health Solutions, LLC; Alabama; Remote; USD 54,000 - 65,000; Full time

Benefits offered by this job

Health benefits

Paid time off 20 days

Parental leave 4 weeks

9 paid holidays

401K match up to 5%

Adoption Assistance Program

Flexible Spending Account

Educational Assistance and Membership

Referral Bonus up to $750

Job summary

Lumicera Health Services (powered by Navitus) is seeking a remote leader to guide a pharmacy operations team. The role focuses on staff development, process optimization, and ensuring quality metrics are met while coordinating with staffing agencies.

Qualified candidates have 2+ years in managed care or specialty pharmacy, call center experience, and HIPAA/privacy knowledge. Competitive benefits and remote work options are available in the US.

Qualifications

• High school diploma or GED required; associate or bachelor’s degree preferred.
• CPhT preferred.
• 2 years’ experience in managed care, specialty pharmacy, customer service, or PBM environment.
• Call center experience preferred.
• Direct leadership or coaching / mentoring experience preferred.
• Pharmacy claim / benefit experience preferred.
• Knowledge of HIPAA and data privacy practices preferred.
• Ability to participate in and support compliance program objectives and interact cooperatively with staff.

Responsibilities

• Ensure daily workload standards by understanding workflow/scheduling needs and directing staff to meet goals.
• Identify and remove barriers that prevent goals from being achieved.
• Review client transitions and changes in volume; ensure scripting and resources are clear.
• Share information impacting staff in a timely and clear manner.
• Coach, motivate and develop staff to produce outstanding results.
• Coordinate with hiring/temp agencies and act as escalation resource for issues.
• Maintain knowledge of Lumicera’s pharmacy processing software and related tools.
• Travel up to 5% of the time.

Skills

Call center experience

Leadership

Pharmacy claims

HIPAA knowledge

Customer service

Education

High school diploma or GED

Associate or Bachelor’s degree

Job description

Lumicera Health Services (powered by Navitus) is seeking a remote leader to guide a pharmacy operations team. The role focuses on staff development, process optimization, and ensuring quality metrics are met while coordinating with staffing agencies.

Qualified candidates have 2+ years in managed care or specialty pharmacy, call center experience, and HIPAA/privacy knowledge. Competitive benefits and remote work options are available in the US.