Remote Patient Care Supervisor – Lead & Elevate Pharmacy Team

Navitus Health Solutions, LLC; Williamstown (NJ); Remoto; USD 54.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health, Dental, Vision insurance

20 days paid time off

4 weeks paid parental leave

9 paid holidays

401K company match up to 5%

Adoption Assistance Program

Flexible Spending Account

Educational Assistance Plan and Pro. D

Professional Membership assistance

Referral Bonus Program – up to $750

Descrizione del lavoro

Lumicera Health Services, powered by Navitus, is seeking a leader to manage daily operations in a specialty pharmacy setting. You will guide staff to meet workload goals, remove barriers, review transitions, and ensure clear communication across shifts and teams.

The role emphasizes coaching, quality metrics, compliance awareness, and cross-functional collaboration. Remote work is possible for eligible locations in the U.S., with travel up to 5%.

Competenze

• High school diploma or GED required.
• Associate or Bachelor's degree preferred.
• CPhT preferred.
• 2 years’ experience in a managed care, specialty pharmacy, customer service, or PBM environment required.
• Experience in a call center environment preferred.
• Direct leadership or coaching / mentoring experience preferred.
• Pharmacy Claim / benefit experience preferred.
• Knowledge of HIPAA and applicable data privacy practices preferred.
• Participate in, adhere to, and support compliance program objectives.
• Ability to interact cooperatively and respectfully with other employees.

Mansioni

• Ensure daily workload standards are met by understanding current workflow/scheduling needs and plans and ensuring direction to staff supports workflow/scheduling goals.
• Identify and remove barriers that prevent goals from being achieved.
• Review client transitions and changes in volume; ensure scripting and resources are clear.
• Ensure all information impacting staff is shared timely and in an appropriate way.
• Ensure staff comprehension by requesting feedback or through observation.
• Responsible for day-to-day leadership/support of department staff.
• Participate in setting and enforcing appropriate quality metrics for staff.
• Perform periodic quality monitoring of staff.
• Facilitate training/development needs for individuals and department.
• Manage disciplinary process as outlined in department/company policies.
• Consistently document and retain records of all training, reviews, and feedback with Specialists.
• Coach, motivate and develop staff to produce outstanding results.
• Communication and coordination with hiring/temp agencies.
• Act as a prompt escalation resource for calls or department issues or supervisor calls.
• Triage service and technical issues to resolution and educate staff of cause/resolution throughout.
• Conduct appropriate triage to pharmacist staff members, as appropriate.
• Ensure resources available to staff are current and clear through regular maintenance.
• Maintain technical knowledge of the pharmacy processing software, Lumicera’s claims processing software, phone system, quality monitoring and tracking tools, scheduling software, reporting suite, knowledge management application, and other applications and tools as applicable.
• Ability to travel 5% of the time.
• Other duties as assigned.

Conoscenze

Experience in managed care / PBM

Call center experience

Leadership / coaching experience

Pharmacy claims / benefits experience

HIPAA and data privacy knowledge

Compliance program participation

Collaborative teamwork

Formazione

High School Diploma or GED

Associate or Bachelor’s degree preferred

CPhT preferred

Descrizione del lavoro

Lumicera Health Services, powered by Navitus, is seeking a leader to manage daily operations in a specialty pharmacy setting. You will guide staff to meet workload goals, remove barriers, review transitions, and ensure clear communication across shifts and teams.

The role emphasizes coaching, quality metrics, compliance awareness, and cross-functional collaboration. Remote work is possible for eligible locations in the U.S., with travel up to 5%.