Remote Patient Care Supervisor Lead Pharmacy Team

Navitus Health Solutions, LLC; New Jersey; A distancia; USD 54.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, Dental and Vision insurance

20 days paid time off

4 weeks paid parental leave

9 paid holidays

401K company match up to 5%

Adoption Assistance Program

Flexible Spending Account

Education Assistance & Professional D么

Referral Bonus Program – up to $750

Descripción de la vacante

Lumicera Health Services, powered by Navitus, is hiring for a leadership role in a remote-capable environment in the United States. You will guide daily workflows, oversee staff performance, and ensure quality metrics are met while maintaining compliance with healthcare regulations.

The role emphasizes staff development, training, and cross-functional collaboration, with travel about 5% and a comprehensive benefits package including health, dental, vision, PTO, parental leave, and 401K matching.

Formación

• High school diploma or GED required. Associate or Bachelor’s degree preferred.
• CPhT preferred.
• 2 years’ experience in a managed care, specialty pharmacy, customer service, or PBM environment required.
• Experience in a call center environment preferred.
• Direct leadership or coaching / mentoring experience preferred.
• Pharmacy Claim / benefit experience preferred.
• Knowledge of HIPAA and applicable data privacy practices preferred.
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees

Responsabilidades

• Ensure daily workload standards are met by understanding current workflow/scheduling needs and plans and ensuring direction to staff supports workflow/scheduling goals.
• Identify and remove barriers that prevent goals from being achieved.
• Review client transitions and changes in volume; ensure scripting and resources are clear.
• Ensure all information impacting staff is shared timely and in an appropriate way.
• Ensure staff comprehension by requesting feedback or through observation.
• Responsible for day-to-day leadership/support of department staff.
• Participate in setting and enforcing appropriate quality metrics for staff.
• Perform periodic quality monitoring of staff.
• Facilitate training/development needs for individuals and department.
• Manage disciplinary process as outlined in department/company policies.
• Consistently document and retain records of all training, reviews, and feedback with Specialists.
• Coach, motivate and develop staff to produce outstanding results.
• Communication and coordination with hiring/temp agencies.
• Act as a prompt escalation resource for calls or department issues or supervisor calls.
• Triage service and technical issues to resolution and educate staff of cause/resolution throughout.
• Conduct appropriate triage to pharmacist staff members, as appropriate.
• Ensure resources available to staff are current and clear through regular maintenance.
• Maintain technical knowledge of the pharmacy processing software, Lumicera’s claims processing software, phone system, quality monitoring and tracking tools, scheduling software, reporting suite, knowledge management application, and other applications and tools as applicable.
• Ability to travel 5% of the time.
• Other duties as assigned.

Conocimientos

Leadership experience

Pharmacy experience

HIPAA knowledge

Call center experience

Educación

HS diploma/GED; Associate or Bachelor’s preferred

Descripción del empleo

Lumicera Health Services, powered by Navitus, is hiring for a leadership role in a remote-capable environment in the United States. You will guide daily workflows, oversee staff performance, and ensure quality metrics are met while maintaining compliance with healthcare regulations.

The role emphasizes staff development, training, and cross-functional collaboration, with travel about 5% and a comprehensive benefits package including health, dental, vision, PTO, parental leave, and 401K matching.