Remote Patient Care Supervisor — Lead & Develop the Team

Lumicera; Carson City (NV); Remote; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Parental leave

401K match

Adoption Assistance

Flexible Spending Account

Educational Assistance

Referral Bonus Program – up to $750

Job summary

Lumicera Health Services is hiring a Supervisor, Patient Care to lead and support our Patient Care staff, ensuring efficient workflows, quality metrics, and clear communication across the team. You will mentor staff, manage performance, and collaborate with vendors to maintain service levels.

The role requires coordinating daily operations, handling escalations, and maintaining knowledge of pharmacy processing software and Lumicera’s systems. Travel up to 5% may be required.

Qualifications

• Leadership experience in a healthcare or pharmacy setting.
• Experience supervising frontline staff and coordinating tasks.
• Familiarity with HIPAA and data privacy practices.

Responsibilities

• Lead day-to-day operations of Patient Care staff and ensure workload standards are met.
• Identify and remove barriers to achieve goals and improve workflows.
• Monitor transitions/volume and ensure resources and scripting are clear.

Skills

Leadership

Staff development

Customer service

Communication

Education

High school diploma or GED

Associate or Bachelor’s degree preferred

Tools

Pharmacy software

Lumicera claims system

Scheduling software

Reporting tools

Job description

Lumicera Health Services is hiring a Supervisor, Patient Care to lead and support our Patient Care staff, ensuring efficient workflows, quality metrics, and clear communication across the team. You will mentor staff, manage performance, and collaborate with vendors to maintain service levels.

The role requires coordinating daily operations, handling escalations, and maintaining knowledge of pharmacy processing software and Lumicera’s systems. Travel up to 5% may be required.