Remote Patient Care Supervisor – Lead & Develop Team

Lumicera; Little Rock (AR); Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

20 days PTO

4 weeks parental leave

9 holidays

401K company match up to 5%

Adoption Assistance

Flexible Spending Account

Educational Assistance Plan and Pro/Mb

Referral Bonus – up to $750

Job summary

Lumicera Health Services seeks a Supervisor, Patient Care (SPC) to lead day-to-day Patient Care Assistant staff and ensure clear communication across shifts and channels. The SPC will monitor performance metrics, coach and develop staff, coordinate with agencies, and implement changes to meet client requirements.

Travel up to 5% may be required. Lumicera offers competitive benefits and growth opportunities.

Qualifications

• High school diploma or GED required; Associate/Bachelor’s preferred.
• Previous leadership or coaching experience in healthcare.
• Experience in managed care, specialty pharmacy, customer service, or PBM.
• Pharmacy claim/benefit knowledge and HIPAA privacy familiarity.
• Ability to interact cooperatively with staff and adhere to policies.

Responsibilities

• Provide day-to-day leadership/support of Patient Care staff.
• Ensure workload standards and staffing plans support goals.
• Coach, motivate and develop staff to achieve results.
• Maintain high quality metrics and conduct periodic quality monitoring.
• Coordinate training, trips to agencies, and resource planning.
• Escalate issues and triage calls and pharmacist interactions.

Skills

Leadership experience

Customer service

Pharmacy/Healthcare knowledge

Call center experience

CPhT

HIPAA knowledge

Compliance knowledge

Pharmacy claims

Education

High school diploma or GED

Associate degree

Bachelor’s degree

Tools

Pharmacy software

Claims processing software

Scheduling software

Phone system

Knowledge management

Reporting tools

Job description

Lumicera Health Services seeks a Supervisor, Patient Care (SPC) to lead day-to-day Patient Care Assistant staff and ensure clear communication across shifts and channels. The SPC will monitor performance metrics, coach and develop staff, coordinate with agencies, and implement changes to meet client requirements.

Travel up to 5% may be required. Lumicera offers competitive benefits and growth opportunities.