Remote Patient Care Supervisor & Team Lead

Lumicera; Harrisburg (Dauphin County); Remote; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance (medical, dental, and

Dental and vision coverage

Paid time off – 20 days

Parental leave – 4 weeks

401K company match up to 5%

Adoption Assistance

Flexible Spending Account

Educational Assistance Plan

Professional membership assistance

Referral Bonus Program up to $750

Job summary

Lumicera Health Services is seeking a Supervisor, Patient Care (SPC) to lead our Patient Care Assistant team and ensure daily workload targets and service standards are met. You will communicate changes, monitor performance, and guide staff through processes and systems.

This role supports training, quality monitoring, and collaboration with staffing agencies, with up to 5% travel. A strong customer service mindset and HIPAA awareness are essential.

Qualifications

• High school diploma or GED required.
• Associate or Bachelor's degree preferred.
• CPhT preferred.
• 2 years' experience in a managed care, specialty pharmacy, customer service, or PBM environment required.
• Experience in a call center environment preferred.
• Direct leadership or coaching / mentoring experience preferred.
• Pharmacy Claim / benefit experience preferred.
• Knowledge of HIPAA and data privacy practices preferred.
• Participate in, adhere to, and support compliance program objectives.
• Ability to interact cooperatively and respectfully with other employees.

Responsibilities

• Provide day-to-day leadership and support of Patient Care Assistant staff.
• Disseminate information through appropriate media channels and ensure staff comprehension.
• Analyze, monitor, and implement changes to meet performance metrics and service goals.
• Coordinate with hiring/temp agencies and escalate department issues as needed.
• Maintain up-to-date knowledge of pharmacy processing and Lumicera tools.
• Oversee training and development for staff and manage disciplinary processes.
• Travel up to 5% as required.

Skills

Leadership

Coaching

Customer service

Communication

Team management

Education

High school diploma

Associate degree

Bachelor's degree

Tools

Pharmacy processing software

Lumicera claims processing software

Scheduling software

Quality monitoring tools

Job description

Lumicera Health Services is seeking a Supervisor, Patient Care (SPC) to lead our Patient Care Assistant team and ensure daily workload targets and service standards are met. You will communicate changes, monitor performance, and guide staff through processes and systems.

This role supports training, quality monitoring, and collaboration with staffing agencies, with up to 5% travel. A strong customer service mindset and HIPAA awareness are essential.