Remote Patient Care Specialist - Admin & Scheduling

Sentara Health; Beryl (WV); Remote; USD 30,000 - 45,000; Full time

Benefits offered by this job

Adoption Reimbursement

Parental Leave

Emergency Backup Care

Disability Plans

Life Insurance

Legal Resources

Annual Bonus

Job summary

Sentara Health's SRMH Orthopedics and Spine Center is seeking a full-time Patient Care Specialist in a remote role. You will perform non-clinical patient support in a physician's office, handling calls, scheduling, and answering patient questions to ensure a smooth care delivery.

The role requires at least three years in customer service, with exposure to health insurance plans, medical records data, and terminology.

Qualifications

• Minimum 3 years of customer service experience.
• Experience with health insurance, medical records data, and terminology is a plus.
• Experience with registration and scheduling processes is ideal.

Responsibilities

• Answer phones and schedule appointments to support patient care.
• Provide non-clinical office support within a physician's office.
• Collaborate with team to ensure excellent patient experience.

Skills

Customer Service

Health Insurance Plans

Medical Records Data

Medical Terminology

Registration

Scheduling

Third Party Payers

Job description

Sentara Health's SRMH Orthopedics and Spine Center is seeking a full-time Patient Care Specialist in a remote role. You will perform non-clinical patient support in a physician's office, handling calls, scheduling, and answering patient questions to ensure a smooth care delivery.

The role requires at least three years in customer service, with exposure to health insurance plans, medical records data, and terminology.