Remote Patient Care Quality & Compliance Analyst

Cardinal Health; Denver (CO); Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

401k

HSA

FSAs

Disability coverage

Parental leave

Wellness programs

Job summary

Cardinal Health is hiring for a remote Performance Monitoring role supporting the US nationwide field. The position focuses on contract administration, customer orders, and problem resolution, with duties spanning call monitoring, quality reviews, and patient journey audits.

Responsibilities include reviewing adverse events, auditing processes, providing written feedback, and staying current with client programs and product offerings.

Qualifications

• HS Diploma, GED or technical certification in related field or equivalent experience, preferred.
• 2 years’ call center or transcriptionist experience preferred. Certified Medical Transcriptionist (CMT) qualification would be an asset.
• 2 years’ quality review experience preferred.
• Knowledge of medical terminology preferred.
• Exceptional listening skills required.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, etc.)
• Multi-tasking, time management and prioritization skills considered an asset.
• Bilingual Spanish would be an asset.

Responsibilities

• Conduct quality reviews of Adverse Events submitted by staff before submission to client safety unit.
• Conduct case audits to ensure correct process steps have been followed for the “patient journey”
• Monitor calls and provide effective written feedback
• Maintain knowledge of the client’s program and product/service offerings.
• Interpret and transcribe inbound and outbound calls from patients and health care providers.
• Identify adverse events when monitoring calls.
• Ensure documentation is in order following client regulatory guidelines.
• Identify trends and training needs from call monitoring and elevate appropriately.
• Work effectively with dynamic, integrated task teams
• Maintain a work pace appropriate to the workload

Skills

Call center experience

Transcription

Medical terminology

MS Office

Education

HS Diploma or GED

Tools

Microsoft Office

Job description

Cardinal Health is hiring for a remote Performance Monitoring role supporting the US nationwide field. The position focuses on contract administration, customer orders, and problem resolution, with duties spanning call monitoring, quality reviews, and patient journey audits.

Responsibilities include reviewing adverse events, auditing processes, providing written feedback, and staying current with client programs and product offerings.