Remote Patient Care Assistant: Specialty Pharmacy Support

Lumicera; City of Albany (NY); Remote; USD 21,000 - 30,000; Full time

Job summary

Navitus Health Solutions is seeking a Patient Care Assistant to support specialty pharmacy programs. You will communicate with patients, physicians, pharmacists, and payers to assist in prescription fulfillment and patient care in a specialty setting.

The role emphasizes warm, professional calls, data collection, and problem solving, while ensuring compliance with applicable laws and high ethical standards.

Qualifications

• High School Diploma or GED strongly preferred.
• 1–2 years of customer service experience preferred.
• Experience in a pharmacy or healthcare environment preferred.
• Participate in, adhere to, and support compliance program objectives.
• Ability to consistently interact cooperatively and respectfully with other employees.

Responsibilities

• Accept inbound calls from patients, prescribers, or other health professionals in support of the specialty pharmacy functions.
• Make outbound calls to patients to establish shipment criteria and asking scripted questions when applicable.
• Utilize operating systems and tools to help manage patient therapy and refill compliance.
• Assist in answering incoming phone calls and triage calls to a licensed health care associate when clinical intervention is needed.
• The Employee will act in accordance with all applicable federal and state laws and with the highest ethical standards that we consistently strive to achieve.
• Other duties as assigned.

Skills

Customer service

Education

High School Diploma or GED

Job description

Navitus Health Solutions is seeking a Patient Care Assistant to support specialty pharmacy programs. You will communicate with patients, physicians, pharmacists, and payers to assist in prescription fulfillment and patient care in a specialty setting.

The role emphasizes warm, professional calls, data collection, and problem solving, while ensuring compliance with applicable laws and high ethical standards.