Remote Patient Care Assistant - Specialty Pharmacy Support

Lumicera; Denver (CO); Remote; USD 32,000 - 44,000; Full time

Benefits offered by this job

Top industry benefits (Health, Dental,

Paid time off

Parental leave

Paid holidays

Retirement match 401K

Adoption assistance

Job summary

Navitus Health Solutions is seeking a Patient Care Assistant to support specialty pharmacy programs and improve patient care. You will handle inbound and outbound calls, gather prescription details, and assist with therapy management and refill processes in collaboration with licensed professionals.

The role emphasizes strong customer service, accurate data collection, and compliance with federal/state laws to ensure effective patient support.

Qualifications

• High School Diploma or equivalent GED is strongly preferred.
• Minimum 1-2 years of customer service experience preferred.
• Experience in a pharmacy or healthcare environment preferred.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.

Responsibilities

• Accept inbound calls from patients, prescribers, or other health professionals in support of the specialty pharmacy functions.
• Make outbound calls to patients to establish shipment criteria and asking scripted questions when applicable.
• Utilize operating systems and tools to help manage patient therapy and refill compliance.
• Assist in answering incoming phone calls and triage calls to a licensed health care associate when clinical intervention is needed.
• The Employee will act in accordance with all applicable federal and state laws and with the highest ethical standards that we consistently strive to achieve.
• Other duties as assigned

Skills

Customer service

Healthcare experience

Education

High School Diploma or GED

Job description

Navitus Health Solutions is seeking a Patient Care Assistant to support specialty pharmacy programs and improve patient care. You will handle inbound and outbound calls, gather prescription details, and assist with therapy management and refill processes in collaboration with licensed professionals.

The role emphasizes strong customer service, accurate data collection, and compliance with federal/state laws to ensure effective patient support.