Remote Patient Care Assistant - Specialty Pharmacy Support

Lumicera; Lincoln (NE); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

PTO 20 days

Parental leave 4 weeks

9 holidays

401K match 5%

Adoption assistance

FSA

Job summary

Navitus Health Solutions is seeking a Patient Care Assistant to support specialty pharmacy programs and enhance patient care. The role focuses on effectively communicating with patients, prescribers, pharmacists, and payers to facilitate fulfillment and care of specialty medications.

The assistant will gather data, establish facts, and help resolve problems within regulatory guidelines, while handling calls with warmth and professionalism.

Qualifications

• High School Diploma or GED strongly preferred.
• 1–2 years of customer service experience preferred.
• Experience in a pharmacy or healthcare environment preferred.
• Participate in, adhere to, and support compliance program objectives.
• Ability to interact cooperatively and respectfully with others.

Responsibilities

• Answer inbound calls from patients, prescribers, or health professionals in support of specialty pharmacy functions.
• Make outbound calls to patients to establish shipment criteria and ask scripted questions.
• Use systems and tools to manage patient therapy and refill compliance.
• Assist in answering calls and triaging to a licensed health care colleague when clinical intervention is needed.
• Comply with all applicable laws and maintain high ethical standards.

Skills

Customer service

Communication

Teamwork

Education

High School Diploma or GED

Tools

Pharmacy software

Job description

Navitus Health Solutions is seeking a Patient Care Assistant to support specialty pharmacy programs and enhance patient care. The role focuses on effectively communicating with patients, prescribers, pharmacists, and payers to facilitate fulfillment and care of specialty medications.

The assistant will gather data, establish facts, and help resolve problems within regulatory guidelines, while handling calls with warmth and professionalism.