Remote Patient Care Assistant - Pharmacy Support

Lumicera; Lansing (MI); Remote; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health, dental, vision insurance

20 days PTO

4 weeks parental leave

9 paid holidays

401K company match up to 5%

Adoption Assistance

Flexible Spending Account

Job summary

Navitus Health Solutions is seeking a Patient Care Assistant to support the Specialty Pharmacy programs within Pharmacy Services. The role focuses on effectively communicating with patients, prescribers, pharmacists, and payers to assist in fulfillment and patient care of specialty medications.

The position emphasizes welcoming, professional calls, data collection for prescriptions, and accurate information gathering to support fulfillment and problem solving.

Qualifications

• High School Diploma or equivalent GED is strongly preferred.
• Minimum 1-2 years of customer service experience preferred.
• Experience in a pharmacy or healthcare environment preferred.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.

Responsibilities

• Accept inbound calls from patients, prescribers, or other health professionals in support of the specialty pharmacy functions.
• Make outbound calls to patients to establish shipment criteria and asking scripted questions when applicable
• Utilize operating systems and tools to help manage patient therapy and refill compliance
• Assist in answering incoming phone calls and triage calls to a licensed health care associate when clinical intervention is needed
• The Employee will act in accordance with all applicable federal and state laws and with the highest ethical standards that we consistently strive to achieve.
• Other duties as assigned

Skills

Customer service

Communication skills

Professionalism

Cooperation

Education

High school diploma or GED

Tools

Pharmacy software

Job description

Navitus Health Solutions is seeking a Patient Care Assistant to support the Specialty Pharmacy programs within Pharmacy Services. The role focuses on effectively communicating with patients, prescribers, pharmacists, and payers to assist in fulfillment and patient care of specialty medications.

The position emphasizes welcoming, professional calls, data collection for prescriptions, and accurate information gathering to support fulfillment and problem solving.