Remote Patient Care Assistant – Specialty Pharmacy

Lumicera; Oklahoma City (OK); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health, dental and vision insurance

20 days paid time off

4 weeks paid parental leave

9 paid holidays

401K company match up to 5%

Adoption Assistance Program

Flexible Spending Account

Job summary

Navitus Health Solutions is seeking a Patient Care Assistant to support specialty pharmacy programs. You will handle patient and prescriber communications, assist in fulfillment, and ensure accurate data collection for shipment and therapy management.

Responsibilities include inbound/outbound calls, triage to licensed staff when needed, and adherence to federal/state laws and ethical standards. The role emphasizes teamwork and professional patient interactions.

Qualifications

• High School Diploma or GED required or strongly preferred.
• 1-2 years of customer service experience preferred.
• Experience in a pharmacy or healthcare environment preferred.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.

Responsibilities

• Accept inbound calls from patients, prescribers, or other health professionals in support of the specialty pharmacy functions.
• Make outbound calls to patients to establish shipment criteria and asking scripted questions when applicable.
• Utilize operating systems and tools to help manage patient therapy and refill compliance.
• Assist in answering incoming phone calls and triage calls to a licensed health care associate when clinical intervention is needed.
• The Employee will act in accordance with all applicable federal and state laws and with the highest ethical standards that we consistently strive to achieve.
• Other duties as assigned.

Skills

Customer service

Healthcare experience

Compliance awareness

Communication skills

Education

High School Diploma or GED

Job description

Navitus Health Solutions is seeking a Patient Care Assistant to support specialty pharmacy programs. You will handle patient and prescriber communications, assist in fulfillment, and ensure accurate data collection for shipment and therapy management.

Responsibilities include inbound/outbound calls, triage to licensed staff when needed, and adherence to federal/state laws and ethical standards. The role emphasizes teamwork and professional patient interactions.