Remote Patient Care Assistant – Specialty Pharmacy

Lumicera; Montgomery (AL); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Parental leave

401K match

Adoption assistance

Flexible spending account

Job summary

Navitus Health Solutions is seeking a Patient Care Assistant to support specialty pharmacy programs. You will handle calls with patients, prescribers, and insurers to facilitate prescription fulfillment and patient care, delivering warm, professional service.

You will gather information, use systems to manage therapy and refill criteria, and triage to licensed staff when clinical intervention is needed. The role emphasizes compliance with laws and high ethical standards while providing strong

Qualifications

• High School Diploma or equivalent GED is strongly preferred.
• Minimum 1-2 years of customer service experience preferred.
• Experience in a pharmacy or healthcare environment preferred.
• Participate in, adhere to, and support compliance program objectives.
• Ability to consistently interact cooperatively and respectfully with other employees.

Responsibilities

• Accept inbound calls from patients, prescribers, or other health professionals in support of the specialty pharmacy functions.
• Make outbound calls to patients to establish shipment criteria and asking scripted questions when applicable.
• Utilize operating systems and tools to help manage patient therapy and refill compliance.
• Assist in answering incoming phone calls and triage calls to a licensed health care associate when clinical intervention is needed.
• The Employee will act in accordance with all applicable federal and state laws and with the highest ethical standards that we consistently strive to achieve.
• Other duties as assigned.

Skills

Customer service

Education

High School Diploma or GED

Job description

Navitus Health Solutions is seeking a Patient Care Assistant to support specialty pharmacy programs. You will handle calls with patients, prescribers, and insurers to facilitate prescription fulfillment and patient care, delivering warm, professional service.

You will gather information, use systems to manage therapy and refill criteria, and triage to licensed staff when clinical intervention is needed. The role emphasizes compliance with laws and high ethical standards while providing strong