Remote Patient Care Assistant - Specialty Pharmacy

Lumicera; Nashville (TN); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO 20 days

Parental leave 4 weeks

9 holidays

401K match 5%

Adoption Assistance

Flexible Spending Account

Job summary

Navitus Health Solutions is seeking a Patient Care Assistant to support specialty pharmacy programs. You will communicate with patients, prescribers, pharmacists, and payers to assist in fulfillment and patient care of specialty medications.

The role involves gathering information, triaging calls, and ensuring compliance with laws and ethical standards. The position offers a remote work option and a comprehensive benefits package, including health/dental/vision, PTO, parental leave, holidays,

Qualifications

• High School Diploma or GED strongly preferred.
• Minimum 1-2 years of customer service experience preferred.
• Experience in a pharmacy or healthcare environment preferred.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.

Responsibilities

• Accept inbound calls from patients, prescribers, or other health professionals in support of the specialty pharmacy functions.
• Make outbound calls to patients to establish shipment criteria and asking scripted questions when applicable.
• Utilize operating systems and tools to help manage patient therapy and refill compliance.
• Assist in answering incoming phone calls and triage calls to a licensed health care associate when clinical intervention is needed.
• The Employee will act in accordance with all applicable federal and state laws and with the highest ethical standards that we consistently strive to achieve.
• Other duties as assigned.

Skills

Customer service

Communication

Education

High School Diploma or GED

Job description

Navitus Health Solutions is seeking a Patient Care Assistant to support specialty pharmacy programs. You will communicate with patients, prescribers, pharmacists, and payers to assist in fulfillment and patient care of specialty medications.

The role involves gathering information, triaging calls, and ensuring compliance with laws and ethical standards. The position offers a remote work option and a comprehensive benefits package, including health/dental/vision, PTO, parental leave, holidays,