Remote Patient Billing & Support Specialist

urpt; United States; Remote; USD 21,000 - 22,000; Full time

Benefits offered by this job

Remote work within the United States

HIPAA compliant home office

Job summary

urpt is seeking a remote, U.S.-based customer support agent to handle inbound patient calls regarding billing and insurance. You will process payments, escalate complex cases to the AR team, and maintain HIPAA-compliant home office standards.

The shift runs 9:30 AM to 6:00 PM Eastern, with professional interaction across clinics. Ideal candidates have strong communication, active listening, and multitasking skills; experience in high-volume call centers is a plus.

Qualifications

• High school diploma or equivalent.
• Strong communication, both spoken and written.
• Active listening, attention to detail, multitasking.
• A self-motivated approach with regular team check-ins.
• A quiet, HIPAA-compliant home workspace.
• Comfort with Microsoft Office or similar productivity tools.

Responsibilities

• Answer inbound patient calls about bills, insurance, and balances.
• Take payments over the phone and arrange payment plans.
• Escalate issues to accounts receivable and route complex calls to leaders.
• Listen, build rapport, and resolve concerns professionally.
• Multitask across multiple systems in a fast-paced setting.
• Perform additional duties or process improvements as needed.

Skills

Inbound calls

Communication

Active listening

Attention to detail

Multitasking

Self-motivated

HIPAA compliant

Home office

MS Office

Education

High school diploma

Job description

urpt is seeking a remote, U.S.-based customer support agent to handle inbound patient calls regarding billing and insurance. You will process payments, escalate complex cases to the AR team, and maintain HIPAA-compliant home office standards.

The shift runs 9:30 AM to 6:00 PM Eastern, with professional interaction across clinics. Ideal candidates have strong communication, active listening, and multitasking skills; experience in high-volume call centers is a plus.