Remote Patient Care & Billing Support Agent

Acu Serve; United States; Remote; USD 21,000 - 30,000; Full time

Job summary

Acu-Serve is seeking a Remote Heavy Phone Specialist to handle patient calls and deliver outstanding service during a full-time EST shift. You will educate on PAP therapy, assist with supplies, and drive timely resolutions.

The role requires at least two years in customer service, strong communication, and the ability to navigate multiple software platforms (CallShaper, SNAP, Brightree). A dedicated home office and high-speed internet are required.

Qualifications

• Two years of customer service experience.
• Customer oriented with excellent oral and written communication.
• Ability to multi-task across multiple software platforms.

Responsibilities

• Handle inbound and outbound calls in a fast-paced environment.
• Provide excellent customer service to patients.
• Educate patients on PAP therapy and supply usage.
• Create sales orders and verify patient demographics for accuracy.
• Ensure requests are handled accurately and efficiently.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Multi-tasking

Tech proficiency

Tools

CallShaper

SNAP

Brightree

Job description

Acu-Serve is seeking a Remote Heavy Phone Specialist to handle patient calls and deliver outstanding service during a full-time EST shift. You will educate on PAP therapy, assist with supplies, and drive timely resolutions.

The role requires at least two years in customer service, strong communication, and the ability to navigate multiple software platforms (CallShaper, SNAP, Brightree). A dedicated home office and high-speed internet are required.