Patient Account Specialist - Customer Support

urpt; United States; Remote; USD 21,000 - 22,000; Full time

Benefits offered by this job

Remote work within the United States

HIPAA compliant home office

Job summary

urpt is seeking a remote, U.S.-based customer support agent to handle inbound patient calls regarding billing and insurance. You will process payments, escalate complex cases to the AR team, and maintain HIPAA-compliant home office standards.

The shift runs 9:30 AM to 6:00 PM Eastern, with professional interaction across clinics. Ideal candidates have strong communication, active listening, and multitasking skills; experience in high-volume call centers is a plus.

Qualifications

• High school diploma or equivalent.
• Strong communication, both spoken and written.
• Active listening, attention to detail, multitasking.
• A self-motivated approach with regular team check-ins.
• A quiet, HIPAA-compliant home workspace.
• Comfort with Microsoft Office or similar productivity tools.

Responsibilities

• Answer inbound patient calls about bills, insurance, and balances.
• Take payments over the phone and arrange payment plans.
• Escalate issues to accounts receivable and route complex calls to leaders.
• Listen, build rapport, and resolve concerns professionally.
• Multitask across multiple systems in a fast-paced setting.
• Perform additional duties or process improvements as needed.

Skills

Inbound calls

Communication

Active listening

Attention to detail

Multitasking

Self-motivated

HIPAA compliant

Home office

MS Office

Education

High school diploma

Job description

Role overview

A remote, U.S.-based customer support role handling inbound patient calls in a high-volume healthcare call center. The position focuses on assisting patients with billing and insurance questions, processing payments, and escalating complex issues to the accounts receivable team. The shift runs 9:30 AM to 6:00 PM Eastern, and the work takes place from a quiet, HIPAA-compliant home office.

Responsibilities

• Answer a steady stream of inbound patient calls, addressing questions about bills, insurance, and account balances.
• Take payments over the phone and arrange payment plans for patients who need them.
• Escalate unresolved billing or account issues to the accounts receivable team and route complex calls to a team lead or manager.
• Listen actively, build rapport, and resolve concerns courteously while representing the business office and clinics in a professional manner.
• Multitask across multiple systems and priorities in a fast-paced environment while maintaining accuracy.
• Take on additional duties, special projects, or process improvements as they come up.

Requirements

• High school diploma or equivalent experience.
• Strong communication skills, both spoken and written, with the ability to present information clearly.
• Demonstrated active listening, attention to detail, and the ability to manage several tasks at once.
• A self-motivated approach with the discipline to stay on task and check in routinely with the team.
• A quiet, distraction-free home workspace that meets HIPAA standards.
• Comfort with Microsoft Office Suite or comparable productivity tools.

Nice to have

• Prior high-volume call center experience.
• Background in medical billing or the healthcare industry.

Benefits and work setup

• Remote work within the United States with a fixed 9:30 AM to 6:00 PM Eastern schedule.
• Hourly pay in the $15 to $16 range, with specific details confirmed during hiring.
• Benefits eligibility depends on full-time, part-time, or PRN status and is discussed during the hiring process.