Remote Healthcare Billing & Insurance Specialist

R1 RCM, Inc.; United States; Remote; USD 25.000 - 28.000; Vollzeit

Zusammenfassung

R1 RCM, Inc. is seeking a Patient Solutions Representative II to join our remote US team handling billing, insurance, and account inquiries in a high-volume healthcare call center. You will help patients understand benefits, navigate claims, and set up payment plans.

This role emphasizes HIPAA compliance, accuracy, and first-call resolution while using EMR systems like Epic, Cerner, and Meditech. Competitive hourly pay plus benefits, with shifts Mon-Fri in Pacific or Central time.

Qualifikationen

• 1+ year of experience in a customer service or call center.
• Experience in health insurance, payer customer service, or medical billing/claims is preferred.
• Ability to explain insurance benefits, claims, and EOBs clearly.
• Experience handling high call volumes in fast-paced environments.
• Familiarity with EMR systems (Epic, Cerner, Meditech) is a plus.

Aufgaben

• Resolve questions related to medical billing, insurance coverage, claims, EOBs, and account balances.
• Deliver high-quality customer service through inbound and outbound calls in a high-volume environment.
• Support patients with payment plans and financial questions.
• Achieve first call resolution and meet call center performance metrics.
• Use EMR systems (Epic, Cerner, Meditech) to research and resolve issues.
• Maintain HIPAA compliance and accurate documentation.

Tools

Epic

Cerner

Meditech

Jobbeschreibung

R1 RCM, Inc. is seeking a Patient Solutions Representative II to join our remote US team handling billing, insurance, and account inquiries in a high-volume healthcare call center. You will help patients understand benefits, navigate claims, and set up payment plans.

This role emphasizes HIPAA compliance, accuracy, and first-call resolution while using EMR systems like Epic, Cerner, and Meditech. Competitive hourly pay plus benefits, with shifts Mon-Fri in Pacific or Central time.