Remote Healthcare Billing Support Specialist

Revenue Group; Cleveland (OH); Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid Training

401(k) matching

PTO

8 Holidays

Referral Program

EAP

Growth & Continued Training

Dental & Vision insurance

Health insurance

Life insurance

Job summary

Revenue Group is seeking a Customer Service Representative to assist patients with billing issues and inquiries in a fully remote role. You will manage inbound calls, establish payment plans, and document all customer interactions, while meeting performance targets.

The role offers 100% paid training, a supportive team environment, and opportunities for growth within a well-established BPO company.

Qualifications

• High school diploma or GED.
• Customer service/call center experience preferred.
• Strong communication and de-escalation skills.
• Comfortable navigating multiple systems at once.
• Reliable attendance.
• Must pass a 7-year Background Check, Drug Screen, and Financial Check.
• High speed Internet connection (DSL / Cable) capable of speeds over 100 mbps.

Responsibilities

• Assist patients to resolve billing issues, handle complaints, and set up payment plans.
• Handle inbound calls from patients regarding bills.
• Document customer complaints, issues, and interactions in appropriate system(s).
• Meet performance metrics provided by management team.
• Perform other duties as needed and assigned by the supervisor.

Skills

Communication skills

De-escalation

Education

High school diploma or GED

Job description

Revenue Group is seeking a Customer Service Representative to assist patients with billing issues and inquiries in a fully remote role. You will manage inbound calls, establish payment plans, and document all customer interactions, while meeting performance targets.

The role offers 100% paid training, a supportive team environment, and opportunities for growth within a well-established BPO company.