Remote Patient Billing Advocate

Jobgether; United States; Remote; USD 28,000 - 50,000; Full time

Benefits offered by this job

Remote work

Health insurance

Paid time off

Retirement benefits

Education assistance

Flexible schedule

Job summary

Partner Company is seeking a Customer Care Specialist based in the United States for a fully remote, full-time position. You will serve as the primary contact for patients and guarantors, resolving questions related to medical billing, insurance, payments, and services across multiple channels.

You will guide each case from initial contact through final resolution and collaborate with internal departments and external partners to ensure accurate claim processing.

Qualifications

• High school diploma or GED required.
• 2+ years in patient accounting or related healthcare field.
• 1+ year of customer service experience.
• Medical billing knowledge essential.
• Strong communication skills, both verbal and written.
• Ability to manage multiple cases and follow through to resolution.
• Familiarity with healthcare billing processes and claim requirements.

Responsibilities

• Respond to inquiries by phone, mail, fax, and email about billing, coding, insurance, payments, and services.
• Act as the patient’s single point of contact, coordinating cases until resolution.
• Use billing systems and payment portals to investigate and explain charges and assist with payments.
• Review and correct registration and insurance information for accurate claim processing.
• Document interactions and maintain account records with proper uploads.
• Advocate for patients, identifying charity care options and proposing payment plans when appropriate.
• Meet performance and quality standards for call handling and documentation.
• Identify recurring issues and communicate improvements to leadership.

Skills

Customer service

Verbal communication

Written communication

Multichannel support

Problem solving

Education

Associate or bachelor’s degree preferred

Tools

Billing systems

Payment portals

Job description

Partner Company is seeking a Customer Care Specialist based in the United States for a fully remote, full-time position. You will serve as the primary contact for patients and guarantors, resolving questions related to medical billing, insurance, payments, and services across multiple channels.

You will guide each case from initial contact through final resolution and collaborate with internal departments and external partners to ensure accurate claim processing.