Remote Patient Billing & Resolution Specialist

Apria-Healthcare; Phoenix (AZ); Remote; USD 27,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

401(k) plan with match

Flexible Spending Accounts

Short- & long-term disability

Employee assistance program

Parental leave

Job summary

Accendra Health in the United States is hiring an Individual Contributor to provide excellent customer service and product information to patients and providers, remotely across designated markets. You will support field teams, improve patient experiences, and help resolve issues with a proactive, patient-centric approach.

This role emphasizes collaboration, clear communication, and adherence to company values. Competitive hourly compensation and comprehensive benefits are offered.

Qualifications

• High school degree or equivalent.
• 3–5 years’ experience in healthcare/health insurance industry.
• Demonstrated ability to communicate clearly and professionally.

Responsibilities

• Provide excellent customer service and product information to patients and providers.
• Support Field teams, Operations and Sales by delivering timely feedback.
• Problem-solve common complaints and flag trends to implement preventive measures.
• Proactively create a better patient experience.
• Support development and implementation of employee programs.

Skills

Patient-focused

Action-oriented

Collaborative

Effective communicator

Energetic & passionate

Relationship builder

Education

High school degree

Tools

Access

Excel

PowerPoint

MS Project

Visio

Word

Job description

Accendra Health in the United States is hiring an Individual Contributor to provide excellent customer service and product information to patients and providers, remotely across designated markets. You will support field teams, improve patient experiences, and help resolve issues with a proactive, patient-centric approach.

This role emphasizes collaboration, clear communication, and adherence to company values. Competitive hourly compensation and comprehensive benefits are offered.